At FELVARIS, we stand behind every digital experience we deliver. If our product does not meet your expectations, our transparent refund framework ensures clarity, fairness, and speed.
✔ Clear eligibility rules
✔ Fast review timelines
✔ Secure refund processing
✔ Dedicated support response
All first-time digital subscriptions and one-time purchases made directly via felvaris.quest.
Purchases completed using our official checkout system with a valid transaction ID.
Refund eligibility applies to personal and standard business accounts, excluding enterprise contracts.
Refund requests must be submitted within 14 calendar days of the original purchase date. After this window, transactions are considered final unless otherwise required by applicable consumer protection laws.
1. Submit a written request via email including your order number.
2. Provide a brief explanation of the issue experienced.
3. Our support team reviews and confirms eligibility within 3 business days.
4. Approved refunds are processed to the original payment method within 5–10 business days.
• Valid proof of purchase
• Request submitted within refund window
• Account in good standing
• No evidence of misuse, abuse, or policy violation
Refunds are not available for:
• Renewed subscriptions beyond the initial term
• Enterprise or custom contractual agreements
• Accounts suspended for policy violations
• Promotional credits or bonus features
For refund requests or policy questions, contact the FELVARIS support desk:
Response time: within 24 business hours